Technical Support

Technical support is available by email to: support@algoart.com. We try to answer all support questions promptly - usually within hours - but please help us help you by first reading the online manual. The Appendix and Options sections are especially helpful for trouble shooting. You may find additional information by visiting the FAQ.

When you email us for support, please include the following information:

1. Describe the problem in as much detail as possible, including error messages, whether the issue seems related to installation, startup, loading a file, etc. Screen captures of error messages are particularly helpful.
2. Include as much additional information as possible. Feel free to attach illustrative patch files or screen capture image files if you think that will help
3. Describe the computer you are using, including operating system, amount of memory, CPU speed, graphics settings.
4. What other audio and MIDI software is installed in your computer? What other software is running?

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